Per Curion’s Terms and conditions, excessive No-Show or Same Day Cancel behavior will affect a consumer’s good standing/active status. Each No-Show (an instance where a consumer does not attend their scheduled session and did not contact Curion to cancel or reschedule) or Same Day Cancel will trigger an automated email stating that the consumer did not attend a scheduled session. If a consumer has three (3) instances in which they are deemed as No-Show or Same Day Cancel within a 60-day timeframe, that consumer will be automatically suspended for 60 days, during which time they will not be invited to upcoming surveys. If the consumer has more than one (1) instance of suspension for poor attendance, Curion reserves the right to permanently suspend the consumer at the discretion of the Facility or Recruiting Manager.
To avoid Same Day Cancellation penalties, please contact us at least 24 hours in advance of your session or reschedule your appointment online in your Portal.
We encourage you to log into the portal first to cancel if you’re unable to participate. If you are unable to cancel through your portal/account, please contact us. Note that leaving a message or submitting a ticket via our Consumer Support Center may not ensure avoiding being deemed a Same Day Cancel. It is the responsibility of the consumer to ensure that Curion is properly informed 24 hours in advance of a scheduled survey if the consumer will not be in attendance.