At Curion, we strive to ensure every qualified consumer has the opportunity to participate in their scheduled studies. Sometimes, things happen beyond our control, such as unexpected attendance rates or encountering issues with the product.
In these situations, we may need to implement our 'Pay and Send' policy.
If this happens, you'll be notified and receive 50% of your expected compensation and you won't be required to participate in the study. ‘Pay and send’ payments are to be a minimum of $25 and a maximum of $75.
These 'Pay and Send' payments are processed according to our usual schedule and will be sent to your email.
Please note that if a study is canceled ahead of time or if we can offer you alternative scheduling options, we won't be providing a partial payment.
Running late?
We understand that unexpected things can happen, so if you're a bit behind schedule and arrive within 15 minutes of your scheduled appointment, we'll do our best to accommodate you.
- Arrive within 5 minutes: No worries, just head on into the lobby!
- Arrive 6-14 minutes late: You might be eligible for a reduced incentive, so please check in with the session host when you arrive.
- Arrive 15+ minutes late: Unfortunately, we may not be able to include you in this session and you'll be excused without pay.
We appreciate your understanding!